Store Policy
Customer Care
When you shop with On The Road Crafts, you can buy with confidence knowing that you are supporting a multitude of small businesses all around the country. We take pride in bringing unique and high-quality products to our customers and are always available to answer any questions or concerns they may have. We are dedicated to providing exceptional customer care, just like we're dedicated to encouraging crafting and creativity.
Contact Us
If you have any questions or need help finding the right kits for your next project, don't hesitate to send us an email at ontheroadcrafts@gmail.com. We'll get back to you as soon as we can, usually within 24 hours. Thank you for choosing On The Road Crafts!
Refund & Returns
RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. You must alert us of your intention to return an item before sending it back.
RETURN PROCESS
To return an item, please email customer service at ontheroadcrafts@gmail.com. After contacting the customer service team, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
On The Road Crafts
68 YELVERTOFT ROAD
NORTHAMPTON,
NN2 7TG
United Kingdom
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least four (4) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your bank card statement, depending on your bank card company. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments